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Say No to Automatic Firmware Updates

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Static Control Oct 20 2020
Firmware issues have plagued aftermarket cartridges for many years. Static Control has always been at the forefront by offering the most firmware-resistant chip solutions thanks to our commitment to research and development.

As more OEMs are using firmware to block out aftermarket cartridges, it is important to avoid printer firmware updates, in particular in HP’s most recent OfficeJet Pro printers. These are distributed with an Automatic Firmware Update option that is set to ‘On’ when a customer receives the printer. This means that if your customer does not change the setting, their printer will automatically be updated with the latest firmware updates, potentially making aftermarket cartridges not work properly in the printer.

Below we show you the easiest method to turn off this setting:

Step 1: From the top of the screen, touch or swipe down the tab to open the Dashboard, touch (Setup)
Printer-Screens1.png

Steps 2 and 3: Touch Printer Maintenance.
Printer-Screens2-3.png

Step 4: Touch Update the Printer.
Printer-Screens4.png

Step 5: Touch Printer Update Options.
Printer-Screens5.png

Step 6: Select Do Not Check.
Printer-Screens6.png

Step 7: It will notify you that HP recommends that you allow the printer to check for updates and will ask you do you want to turn on printer updates. Select No.
Printer-Screens7.png

There are other methods you can use to stop automatic firmware updates. Here is another way:


1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard.
Printer-Screens-V2-1.png

2. Touch (HP ePrint)
Printer-Screens-V2-2.png

3. Touch OK 
Printer-Screens-V2-3.png

4. Select Do Not Check 
Printer-Screens-V2-4.png

5.  It will notify you that HP recommends that you allow the printer to check for updates and will ask you do you want to turn on printer updates. Select No.
Printer-Screens-V2-5.png
To update the printer using the embedded web server (EWS):
1. Open the EWS. For more information, see Embedded web server.
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates.
4. Under Printer Update Options select Do Not Check for Updates and then select Apply.
5. A pop-up window will appear and will notify you that HP recommends that you allow the printer to check for updates and will ask you do you want to turn on printer updates. Select NO.


Static Control encourages all of our customers to advise end-users about how to update their HP printers accordingly. To learn more about firmware, visit our dedicated customer page about firmware here: https://customer.scc-inc.com/firmware/default.aspx.
 
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